LEGAL / TERMS
Terms & Conditions
These terms govern your use of this website and any services provided by Kalata Group LLC ("Kalata Group", "we", "us").
1. About us
Kalata Group LLC, 3493 Backwater Street, Charlotte, NC 28027. Contact: business@kalatagroup.biz
2. What we do
We design, build and maintain automation systems for businesses — including AI-assisted customer messaging, lead handling, document processing, reporting, and the websites and systems those connect to.
3. Website content
Information on this website is provided in good faith for general information. Prices, timelines and service descriptions are indicative. Nothing on this website is an offer or a binding quote. A binding agreement exists only when both parties sign a written service agreement.
4. Quotes and pricing
Published prices are starting points. Actual cost depends on scope, which is agreed in writing before work begins. Quotes remain valid for 30 days unless stated otherwise.
5. Payment
- The setup fee is payable as set out in your service agreement, before work begins unless agreed otherwise
- Monthly support fees are billed monthly in advance
- Month-to-month. Cancel any time with 30 days' notice. No minimum term.
- Invoices are due within 14 days
- We may suspend services if an invoice is 30 days overdue, on 7 days notice
- Prices exclude any applicable taxes
- Payment is by bank transfer
6. Our 30-Day Guarantee
Effective date: October 1, 2026
30-day guarantee: If the system isn't working for you after 30 days, we refund the monthly fee.
What the guarantee covers
The guarantee covers the monthly fee for your first month of service on any Starter, Growth or Done-for-you plan.
The one-time setup fee covers the design and build work and is not included in the guarantee.
What "not working" means
The system is "not working" if it doesn't do the job we agreed to in your project scope. For example, it doesn't reply to your customers, capture your leads, or produce the reports we said it would.
Before a refund, we get a fair chance to fix it. Tell us what's wrong and we'll work on it. If it still isn't doing what we agreed within 5 business days of your message, you can claim your refund.
How to claim
- Email business@kalatagroup.biz within 30 days of your system going live, or within 7 days after that 30-day period ends.
- Tell us what isn't working.
- If we can't fix it within 5 business days, we refund your first monthly fee to your original payment method within 10 business days.
There are no forms and no long arguments. If it's not working for you, we'd rather refund you than keep a client who isn't getting value.
What the guarantee doesn't cover
- Results we can't control. We guarantee the system works as agreed. We don't guarantee a specific number of sales, bookings or revenue, because those depend on your market, your offer and your customers.
- Outages at third-party services, such as WhatsApp, Meta, Twilio, phone carriers, email providers or your billing platform, that are outside our control.
- Changes made by you or someone else, such as edited workflows, changed passwords or removed access, that stop the system from working.
- Waiting periods set by others, such as carrier approval for business text messaging. The 30 days start when your system goes live, not while we wait for approvals.
- Missing information or access. We need the information and logins listed in your project scope to build and run the system. Delays on your side pause the 30 days.
Pilots and performance-based offers
- Free pilots (for example, our 14-day Missed-Call Recovery pilot) cost nothing, so there's nothing to refund. If the pilot doesn't work for you, you simply don't continue.
- Payment Recovery is priced as a share of the payments we recover. If nothing is recovered, you pay nothing, so the guarantee isn't needed.
- Reactivation campaigns are a one-time flat fee and aren't covered by the guarantee.
After a refund
If you claim the guarantee, your service ends. We switch off the automations we built, give you a copy of your data (such as leads, conversations and reports) on request, and delete it from our systems within 30 days unless the law requires us to keep it.
Ongoing service
Month-to-month. Cancel any time with 30 days' notice. No minimum term. Monthly fees already paid for past months aren't refunded.
Questions
Email business@kalatagroup.biz or text +1 855-924-1959.
Kalata Group LLC, Charlotte, NC 28027
7. Cancellation
Month-to-month. Cancel any time with 30 days' notice. No minimum term. Monthly fees already paid for past months aren't refunded. If you claim the guarantee, your service ends and we switch off the automations we built. You can request a copy of your data, and we delete it from our systems within 30 days unless the law requires us to keep it.
8. Your responsibilities
To deliver our services you must provide accurate information about your business, access to the accounts being connected, a contact authorised to approve work, and timely review during testing. Delays on your side pause the guarantee's 30 days.
You are responsible for ensuring your use of the systems we build complies with the laws that apply to your business — including consumer protection, marketing, messaging and data protection rules.
9. About AI
Our systems use artificial intelligence to generate responses. AI can produce incorrect, incomplete or unexpected output.
We configure our systems to use only information you supply, to decline rather than guess when uncertain, and to escalate to a human. We do not warrant that any system will be error-free or that every response will be accurate.
You are responsible for reviewing outputs and for the accuracy of the information you give us. Our systems must not be used for legal, medical, financial or safety-critical advice.
10. Ownership
You own your accounts, data and content. We retain ownership of our own templates, methods and reusable components. On full payment you receive a perpetual licence to keep using the configuration built for you. If you claim the guarantee, the service ends and we switch off the automations as described in section 6.
11. Liability
Nothing here excludes liability for death or personal injury caused by negligence, or for fraud.
We are not liable for indirect or consequential loss, or loss of profit, revenue, business, goodwill or data. Our total liability is limited to the fees you paid us in the 12 months before the claim.
We are not liable for failures caused by third-party platforms, carriers or AI providers, or by your own systems or information.
12. Messaging terms
If you contact us by SMS or WhatsApp, or consent to messages through our website:
- What we send: replies to your enquiry and updates about it. We do not send marketing messages.
- Frequency: varies with the conversation.
- Cost: message and data rates may apply, charged by your carrier.
- Opt out: reply STOP at any time. You will get one confirmation and nothing further.
- Help: reply HELP, or email business@kalatagroup.biz.
- Carriers are not liable for delayed or undelivered messages.
- Your phone number and messaging consent are not shared or sold. See our Privacy Policy.
13. Acceptable use
Do not use our website or services to break the law, send unsolicited bulk messages, impersonate anyone, or attempt to gain unauthorised access to our systems.
14. Changes
We may update these terms. The effective date shows when they last changed. Active clients will be notified of material changes.
15. Governing law
These terms are governed by the laws of the State of North Carolina, United States. Disputes are subject to the exclusive jurisdiction of its courts.
16. Contact
Kalata Group LLC, 3493 Backwater Street, Charlotte, NC 28027, business@kalatagroup.biz